Complaints Procedure
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What's On This Page?
Our Commitment To You
At My Mortgage Specialist Ltd each of our customers is important to us, and we believe you have the right to a fair, swift and courteous service at all times. For any minor issues we will do our best to resolve these immediately. If there is anything you are not happy with you should speak to your advisor in the first instance who should be able to rectify the problem.
If for any reason you are still unhappy and you wish to register a formal complaint, you can do so in one of the following three ways:
By Writing: TMG Direct Limited – 27 Bridgegate, Rotherham, South Yorkshire, S60 1SN
By Email: complaints@themoney-group.co.uk
By Phone: 01709 242927
A summary of our internal complaints handling procedures for the reasonable and prompt
handling of complaints is available on request and if you cannot settle your complaint with us,
you may be entitled to refer it to the Financial Ombudsman Service. You can find out how to do
this on the FOS’ website, www.financial-ombudsman.org.uk, or by contacting the FOS 0800 023 4567.
